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Delivery Information: Russia / Ukraine


When your order leaves our warehouse on its journey to you, we’ll send you a dispatch notification email – so keep an eye on your inbox!

Shipping Options:

Global Mail - From £7.10 (Calculated based on parcel weight) SUSPENDED

  • Delivery aim: 3-6 business days 
  • Full end-to-end tracking 
  • Signature required on arrival
  • Max parcel weight = 2kg
DHL Express - From £20.00 (Calculated based on parcel weight) SUSPENDED
  • Delivery aim: 1-2 business days
  • Full end-to-end tracking with regular SMS and email updates 
  • On Demand delivery - customise your delivery to meet your preferences 
  • Please note that DHL cannot deliver to a private address in Russia, and a business address is required. The customs and import will be going through this company, so please have permission before using the business address.

Dispatch Information:

  • Next day delivery is only available Monday – Friday.
  • The cut-off for same day dispatch is 2pm GMT. Any orders placed after this time will be dispatched the next working day.
  • Orders placed on Friday after 2pm GMT will be dispatched on Monday. 

Please ensure your delivery address is correct before submitting your order. If your address is incorrect or incomplete, orders shipped with DPD Classic will be return to us and you will be invoiced for the reshipment fee. Orders shipped with DHL will incur a £7.00 "Change of Address" fee and this will delay your delivery.

Public Holidays
We are unable to deliver on public holidays, any orders placed on a UK public holiday will be dispatched the following working day.

Customs Information 
For countries out with the EU, Customs Duty may be payable on your order - this is based on the value of your order and the Duty Threshold in your country of residence. We have no control over the Duty total and payment is the responsibility of the customer. Click here to find out more about the Duty payable in your country.

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